account login >

Billing Procedures

Service Work

  • Any additional time must be approved by the dispatcher prior to exceeding the specified cap.
  • Technician must contact dispatcher to provide resolution information and close out service call prior to leaving the site.
  • All conditions, as listed on the scope of work, must be met prior to invoice payment.  Frequent conditions include:  Check In/Out on customer IVR system, store stamps and manager signatures.
  • All paperwork must be submitted to DMX no later than 72 hours from call completion.  Include PO, Invoice, and signed Scope of Work.

Installation Work

  • Any additional time must be approved by the project manager prior to completing work.
  • All conditions, as listed in the scope of work, must be met prior to invoice payment.  This includes completion signatures from authorized personnel
  • All paperwork must be submitted to DMX no later than 72 hours from completion.  Include PO, Invoice, and signed Scope of Work.

Roll Out Work

  • Any additional time must be approved by the roll out coordinator prior to completing work.
  • All conditions, as listed on the Scope of Work, must be met prior to invoice payment.
  • All paperwork must be submitted to DMX no later than 72 hours from completion. 

Contact Information

Dispatch

  • Hours of Operation
  • Mon - Fri:  7:30 AM - 7:30 PM CST
  • Saturday:   9:00 AM - 6:00 PM CST

Accounts Payable

Documents

 

Submit Paperwork to:

Dispatch

Email:  dispatch@dmx.com and CC appropriate dispatcher

-or-

Fax:  512.402.8308

Project Management

Email:  appropriate project manager

-or-

Fax:  847.354.4926

Rollout Group

Email:  grouppmrollout@dmx.com    

-or-

Fax:  512.351.4424

-or-

  •                                                   Mail:
DMX, Inc.
Attn: AR Billing Department
1703 W 5th St
Suite #600
Austin, TX 78703